{DISARMED} in email subject line

We have been getting e-mails with the following in the subject: {DISARMED}. What does it mean and is it part of the e-mail checking you do at CIIC? Yes, this is a feature of the Anti-Virus software we use. Whenever you see {disarmed} it means that a web bug or tracking code was found in an HTML…

Web Site Refund and Cancellation Policies

What is your refund policy? If within 30 days after purchasing a web site from us, you are not happy with our web site prices or services, just let us know within that 30 days. Written requests must be signed by an officer of the Company or the owner of the domain name and be…

Web Site FTP Tutorial

The process by which files are transferred to the web server is called “FTP” (File Transfer Protocol). You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.  If you need an FTP…

Web Hosting FAQ (Frequently Asked Questions)

What is Virtual Web Hosting? Virtual web hosting means that your web site is placed on a web server that contains other customers’ web sites. Each web site has its own unique and secure web space as well as its own unique Internet address and email accounts. The unique address is called a domain name…

SPAM Policy

Unsolicited e-mail, commonly know as “spam” is one of the more heated issues on the Internet. It is considered a breach of “Netiquette” and often generates many more complaints than sales. This is due to the tremendous number of unsolicited e-mails received everyday by some individuals and because of the damage and expense spamming causes.

Spammers who can send up to several million e-mails per day can cause hundreds, if not thousands, of dollars in bandwidth charges a day to Internet Service Providers (ISP’s) like CIIC. This activity can cause incredible damage to an ISP’s network resources not to mention the cost involved in trying to stop this activity. Most experts agree that almost 20% of all e-mail is spam. Spam ties up network resources, slows down mail and web servers, and is a leading source of fraud on the Internet.

Many other problems are generated when the spammers try to avoid the hassles of bounced e-mail and complaints by spoofing and forging header information. The bounced e-mail is often sent to an unsuspecting, innocent user, who often has to bear the brunt of angry victims. In a further attempt to hide their identity, some “spammers” hijack third party servers, sometimes causing server crashes and system damage, as well as the additional data transfer cost.

This sort of unsolicited advertising is also against the policies of upstream providers. By allowing our customers to violate our policy, we would be violating our contract with our providers and risking disruption of service.

CIIC reserves the right at all times to determine what is considered to be unacceptable bulk-email or spam.

This barely begins to scratch the surface of the “spam” issue. Further information can be found at the sites listed below:

How can users change their email password themselves?

Yes, your users can change their email password. They should login to their account control panel at http://www.yourdomain.com/personal After they login they can change their password in the first screen they see. We recommend that after an account has been created each user change their own password so only they know it. This is best…

How to setup POP3 Email Account in iPad

This article will guide you on how to setup POP email account from iPad. 1. If this is the first account you’re setting up on the iPad tap Mail. Otherwise, from the Home screen tap Settings -> Mail -> Accounts -> Add Account. 2. Choose your email account type, tap Other. 3. Enter your Name…

How to resolve common Quota errors

If Outlook is properly set up to check your email using POP protocol, you should typically not run into the over-quota problem unless mail is not being deleted from the server. Typically, your mail is stored on your local computer and not on the server, which would mean that you can only access it from the…